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Nimue Beauty Therapist of the Year 2022 Read more

Award-winning premier beauty and skin care destination in Merivale, Christchurch About us

Click and collect is available for our local customers More info

This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Nimue Beauty Therapist of the Year 2022 Read more

Award-winning premier beauty and skin care destination in Merivale, Christchurch About us

Click and collect is available for our local customers More info

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We will offer store credit for any item purchased on our website that you are not completely happy with. Store credit will be valid for 6 months from return date. The store credit will be issued in the form of a discount code to the value of the item you purchased.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase.

To request a return, please contact us with your order information. If your return is accepted, we will send you instructions on how and where to send your package. All returned items are at your own cost. Items sent back to us without first requesting a return will not be accepted.

Should our return policy not be honoured, the item will be returned to you with charges payable for return shipping.

Damaged or faulty items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a replacement.

We cannot accept returns on sale items or gift vouchers / codes.

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